Cost Effective Animal Identification Solutions.
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For kennels, daycare, grooming, animal control facilities, Veterinarians,
livestock control or anywhere animal identification and tracking is vital.
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Thank you for purchasing the PetDetect system of animal and article identification. Both PetDetect and our software partners are here to assist you to ensure that you receive years of trouble free use of your system.

1. DRIVER INSTALLATION

PD-700 Driver installation instructions.

The following downloads are for the PD-700 printer shipped before 10/15/2007. If you purchased your printer on or after 10/15/2007, you will need to download the driver instructions for the new PD-70011.

PD-700II Driver installation instructions.

(for printer shipments on or after 10/15/2007) The print drivers are shipped with the printers in CD form and are not available for download due to their proprietary nature. Should you ever need to reload your driver and have misplaced your disc, please call 1-888-4IDBAND or email service@petdetect.com and we will verify your customer status and email or send you a new CD by mail at no cost.
Never install a third party driver. PetDetect has developed a specialized driver to function with your animal care software.

2. INSTALLATION TIPS/PRINTER SHARING

The PD-700/PD-70011 series printers are easy to install and simple to use.

  1. Insert the CD and follow the installation instructions packaged with the printer. If you have lost the instructions, you may reprint them from the links above.
  2. It is very important to follow the instructions and be sure you do not plug in the printer until the CD packaged with your starter kit requests that you do so.
  3. Be sure that you have 3 media rolls loaded in the printer and the left roll feeds from the bottom and under the black spring bar as illustrated. The remaining 2 rolls must remain in the printer as they act as spacers, and hold the left roll in the proper position for printing.
  4. Be sure you are installing the correct driver. The correct driver for the PD-700 is Version 3.2.0 and will install on Windows 2000 and XP. The correct driver for the PD-70011 is version 101107 and will install on Windows 200, XP and 32 bit Vista.
  5. If at any time during the installation you receive an error message that the 'application failed to initialize', you must visit Microsoft.com and download the latest updates for your computer. The PetDetect installation requires Microsoft .net framework to initialize .Net framework should and will be included in the latest update for your computer.
  6. To share your new PetDetect printer with more than 1 workstation to enable printing from multiple locations or multiple workstations at the same location, perform the following functions.
    1. Click Start>control panel>printers.
    2. Locate the PetDetect Raster printer. Right click and select the sharing tab. Check the 'Share this printer' box. Click 'apply' and close.
    3. Restart this workstation.
    4. Select the workstation or workstations you wish to also print from. Restart this workstation.
    5. Click Start>Control Panel>Printers. Select 'add a printer'
    6. Select 'printer attached to another computer' and browse for the PetDetect printer.
    7. Complete the wizard.

3. PD-700/ PD-70011 Driver Reinstallation instructions

The driver for the PD-700 or PD-70011, may need to be reinstalled if:

  1. If you have installed a third party driver.
  2. You have encountered a power surge.
  3. If you have changed the USB port for the printer.
  4. If your printer produces blank sections
  5. If it is printing in the wrong direction. (i.e. portrait)
  6. If you have purchased a new computer.
  7. If it has stopped printing altogether.
If your printer requires reinstallation, please follow the driver reinstallation instructions as follows.

Windows 2000/XP

  1. Unplug the USB cable from the back of the PetDetect printer.
  2. Select Start>control panel>printers.
  3. Locate the PetDetect Raster Printer
  4. Right click the printer and select 'Delete'
  5. In the same printers window select the file menus in the top right hand corner.
  6. Select 'Server Properties'
  7. Select the 'drivers' tab.
  8. Locate the PetDetect driver and select 'remove'.
  9. Close all windows
  10. Select Start>add or remove programs. Once this list has populated, locate the PetDetect driver installer or the windows installer for PetDetect and select 'remove'.
  11. Restart your computer and reinstall the printer using the installation CD and follow the driver installation instructions

Windows Vista 32 bit

  1. Unplug the USB cable from the back of the PetDetect printer.
  2. Select Start>control panel>printers.
  3. Locate the PetDetect Raster Printer
  4. Right click the printer and select 'Delete'
  5. In the folders menu bar on the left of the screen, right click printers. (You may have to expand the folders menu from the bottom of the left menu bar to locate the printer menu.)
  6. Select 'Server Properties'
  7. Select the 'drivers' tab.
  8. Locate the PetDetect driver and select 'remove'.
  9. Close all windows
  10. Select Start>Control Panel>programs. Once this list has populated, locate the 'PetDetect driver installer' or the Windows installer for PetDetect and select 'remove'.
  11. Restart your computer and reinstall the printer using the installation CD and follow the driver installation instructions

4. TROUBLESHOOTING

My PetDetect PD-700 does not print at all. What should I do?

  • Be sure that your printer is properly connected to your computer. Check the power cord. Be sure that the power light is lit on the face of the printer. Reboot the printer by turning off the printer with the on/off switch on the face of the printer, wait 10 seconds and power on again.
  • Check that the print driver settings are configured correctly in accordance with your application (refer to Printer Driver Instructions downloadable above).
  • Open the cover and ensure that the two media rolls on the right are taped closed and that the left roll is unwinding from the bottom and is fed under the black spring bar directly in front of the rolls. With the power ON, pull about 3" of media out of the printer and close the lid securely. The printer should feed and cut a section of media.
  • Reboot your computer, and recheck the driver settings in the installation guide. If this does not resolve your problem, it may be necessary to reinstall the driver. Please download the reinstallation guide above.

    If the problem persists and seems to be related to your printer, please call PetDetect for support at 1-888-4IDBAND. (1-888-443-2263) or your animal management software provider.

    If the problem seems to be a software related problem, please contact your animal management software provider by clicking on their links on our home page (CLICK HERE).

My PD-700 jams constantly and the backing is coming off in the printer.

This issue is due to the media being loaded incorrectly. Please be sure that the left roll in the printer is feeding from the bottom AND IT IS FED UNDER THE BLACK SPRING BAR DIRECTLY IN FRONT OF THE 3 ROLLS. (see illustration above) If the media is fed over the bar, it will jam every time.

PD-700 Regular maintenance.

The PD-700 requires periodic maintenance. This will ensure the print quality is sharp, solve any periodic jamming, and keep the cutter functioning properly. Power down the printer and open the cover. Remove the PetDetect rolls and wipe any dust or contaminants from the inside. Apply Isopropyl alcohol to a soft cloth and clean the rubber roller on the lid, and the print head on the body of the printer located directly under the PetDetect label. You may also clean any yellow or sticky residue from the cutting blade directly above the print head. Keeping your printer clean will ensure proper printing and operation.

Sometimes my PD-700 prints blank sections.

This is a function of an incorrect driver setting. Please refer to the print driver reinstallation instructions downloadable above.

My fonts do not appear properly in Kennelsoft. Why?

Computers not equipped with Microsoft Word may not recognize the font associated with Kennelsoft. To fix this problem, please download each of the following files to the fonts directory on your computer (e.g., c:\windows\fonts): This new font will now be recognized by your computer and your PetDetect collars and labels will now print properly.

My problem is not answered here. How can I contact PetDetect?

You can contact PetDetect by calling 1-888-4IDBAND or emailing us at service@petdetect.com.

PetDetect will not warranty any printers purchased outside of our authorized distribution network. Only the exclusive PetDetect Collar Media is designed to work with our system. Any use of other thermal media products used in our printers voids all printer warranty.

5. Archive

PD-400 or CT-400 Printer (discontinued)

PetDetect no longer provides support for the 400 series printer. Please inquire about our trade in program for our new PD-70011 by contacting service@petdetect.com.

You will need the Adobe Acrobat Reader. Please visit www.adobe.com for download and installation.

My PetDetect PD-400 printer does not print at all. What should I do?

  • Be sure that your printer is properly connected to your computer. Check the power cord. Be sure that both the power and on line green lights are lit on the face of the printer. Reboot the printer by turning off the printer with the on/off switch on the face of the printer, wait 10 seconds and power on again.
  • Check that the print driver settings are configured correctly in accordance with your application (see Printer Driver Instructions).
  • Be sure that the print head is seated properly. Power down the printer. Open the printer cover and release the print head by pushing forward on the purple head release lever located to the right of the black print head. Swing print head upwards and to the left. Be sure that the PetDetect media tape is properly fed through the media guides. Close the print head by swing it down back into place and press the print head down firmly by placing your left and right thumbs on the press stickers locking the head into place.
If the unit fails to print after powering up and trying to print again, please visit http://www.satoamerica.com/ContactSATOSupport/5 and select your preferred method of support.

Where can I find more information on the printer?

There are a few downloads available regarding the printer: You can also find more information about the PD-400 at http://www.satoamerica.com/cms/Documentation/97.html
        

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