1. Collar Media

The standard collar media is 1" wide and can be printed in 6", 12", 18", 24" or 30" lengths to be used for patient identification collars and the labeling of patient belongings.

The small animal collar media is 1" wide and can be printed in 6", 12", 18", 24" or 30" lengths. It also has a center perforation along the length of the roll. This allows the collar media to be creased and then torn along the perforation, providing two 1/2" media strips that can be used for patient identification collars and the labeling of patient belongings. This 1/2" collar width permits greater freedom of movement for smaller animals.

When using the small animal collar media, it is important to follow these instructions:

1. After printing, fold lengthwise along the perforation and then fold it again in the opposite direction along the perforation to create a crease.
   Warning: if you don't create a crease before trying to tear the collar media, it may tear in undesirable places such as across the section with printed patient information.
2. Slowly tear the collar along the perforation; hold the media close to the perforation with each tear and slowly work across the full length of the collar until it is in two pieces. The top half of the media is for the collar; the bottom half can used as labels for patient articles (food, toy, leash, blanket, etc.).

2. Driver Installation

PD-700 Driver installation instructions.

The following downloads are for the PD-700 printer shipped before 10/15/2007. If you purchased your printer on or after 10/15/2007, you will need to download the driver instructions for the new PD-700II.

• PD-700 Printer Driver Instructions for all partner software applications.

PD-700II Driver installation instructions.

(for printer shipments on or after 10/15/2007)

• PetDetect* PD-700II Collar and Label Printer Installation and Support Guide.

The print drivers are shipped with the printers in CD form, and are not available for download due to their proprietary nature.

Never install a third party driver. PetDetect* has developed a specialized driver to function with your kennel or practice management software.

3. Installation Tips/Printer Sharing

Important note: Do not plug your printer into your computer until asked to do so.

1. Insert the CD and follow the installation instructions packaged with the printer. If you have lost the instructions, you may reprint them from the links above.
2. If you have a plastic spacer, ensure that it is placed in the printer to the right of the media. If you don't have a spacer, ensure that you have two extra media rolls placed to the right of the media. Both options are illustrated below. Both options hold the left media roll in the proper position for printing. The media will unroll from the bottom with the white backing facing up and should be routed under the spring bar as illustrated below.
3. Be sure you are installing the correct driver. The newest driver is on a CD that states "PetDetect Driver Software, Windows 32 and 64-bit drivers" and has no version number. This driver works for the PD-700 and PD-700II and will install on Windows 2000, Windows XP, Windows Vista® and Windows 7 as well as Windows Server® 2003, Windows Server 2008 and Windows Server 2008 R2, including any 64-bit versions. Previous versions include version 3.2.0, which is the driver for the PD-700 on Windows 2000 and Windows XP, and version 101107, which is the driver for the PD-700II on Windows 2000, Windows XP, and Windows Vista 32-bit.
4. If at any time during the installation you receive an error message that the "application failed to initialize", you must visit microsoft.com and download the latest updates for your computer. The PetDetect installation requires Microsoft .NET Framework 2.0 or later to initialize. This download is available at microsoft.com, or can be loaded by selecting "Windows Update" in Control Panel. For a direct installation of the Microsoft .NET Framework 2.0 program only, it may be located at http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDDAAB15C5E04F5&displaylang=en

Note the differences of the internal structure to identify whether the printer is the PD-700 or the (newer model) PD-700II. The PD-700 printers have serial numbers starting with 100. The PD-700II printers have serial numbers starting with 280. All PetDetect printers are labeled PD-700 on the lid of the printer.

Printer Sharing

To share the PetDetect* printer with more than one workstation--to enable printing from multiple locations or from multiple workstations at the same location--you need to perform the following functions.

Windows^® 2000, Windows XP and Windows Server^® 2003

1. Click Start>Settings>Control Panel.
2. Double-click Printers or Printers and Faxes.
3. Locate the PetDetect Raster Printer.
4. Right-click the printer and click Sharing....
5. Click the Share this printer option.
6. Type the desired share name in the Share name field and click OK.
7. Go to the workstation or workstations that also need to print to the PetDetect printer.
8. Click Start>Run.
9. Type \\computername (this is the name of the computer the PetDetect printer is connected to, e.g., \\workstation1) and click OK.
10. Locate the PetDetect printer; it will be named with the name given in step 6 above.
11. Right-click the printer and click Connect.
12. At the Connect to Printer prompt, click Yes.
13. The PetDetect printer is now added to this workstation. Close any open windows.

Windows Vista^® (32 and 64-bit) and Windows Server^® 2008 (32 and 64-bit)

1. Click Start>Settings>Control Panel or Start>Control Panel.
2. Double-click Printers.
3. Locate the PetDetect* Raster Printer.
4. Right-click the printer and click Sharing....
5. Check the Share this printer check box.
6. Type the desired share name in the Share name field and click OK.
7. Go to the workstation or workstations that also need to print to the PetDetect printer.
8. Click Start>Run.
9. Type \\computername (this is the name of the computer the PetDetect printer is connected to, e.g., \\workstation1) and click OK.
10. Locate the PetDetect printer; it will be named with the name given in step 6 above.
11. Right-click the printer and click Connect.
12. The PetDetect printer is now added to this workstation. Close any open windows.

Windows^® 7 (32 and 64-bit) and Windows Server 2008 R2 (64-bit only)

1. Click Start>Control Panel.
2. Click Devices and Printers.
3. Locate the PetDetect Raster Printer.
4. Right-click the printer and click Printer Properties.
5. Click the Sharing tab.
6. Check the Share this printer check box.
7. Type the desired share name in the Share name field and click OK.
8. Go to the workstation or workstations that also need to print to the PetDetect printer.
9. Click Start>Run.
10. Type \\computername (this is the name of the computer the PetDetect printer is connected to, e.g., \\workstation1) and click OK.
11. Locate the PetDetect printer; it will be named with the name given in step 7 above.
12. Right-click the printer and click Connect.
13. The PetDetect printer is now added to this workstation. Close any open windows.

4. PD-700/ PD-700II Driver Reinstallation Instructions

The driver for the PD-700 or PD-700II may need to be reinstalled if:

• You have installed a third party driver that is causing issues
• You have changed the USB port for the printer
• Your printer produces blank sections
• Your printer is printing in the wrong direction (i.e. portrait)
• Your printer has stopped printing altogether
• Your printer is continuously flashing the error light, or acting unusual in any way

If your printer requires reinstallation, please follow the driver reinstallation instructions as follows.

Windows^® 2000, Windows XP and Windows Server^® 2003

1. Unplug the USB cable from the back of the PetDetect* printer.
2. Click Start>Settings>Control Panel.
3. Double-click Printers or Printers and Faxes.
4. Locate the PetDetect Raster Printer.
5. Right-click the printer and click Delete.
6. Click File>Server Properties.
7. Click the Drivers tab.
8. Locate the PetDetect driver and click Remove.
9. Click Yes at the prompt asking if you are sure you want to delete the printer driver and click Close.
10. Close all windows.
11. Click Start>Settings>Control Panel.
12. Double-click Add or Remove Programs. Once the list has populated, locate the PetDetect Driver Installer or the Windows Driver Package - PetDetect Printer and click Remove.
13. Restart your computer, then reinstall the printer using the installation CD and follow the driver installation instructions.

Windows Vista^® (32 and 64-bit) and Windows Server 2008 (32 and 64-bit)

1. Unplug the USB cable from the back of the PetDetect* printer.
2. Click Start>Settings>Control Panel or Start>Control Panel.
3. Double-click Printers.
4. Locate the PetDetect Raster Printer.
5. Right-click the printer and click Delete.
6. In the left window pane, under the Folders section, locate Printers. Note: You may have to expand the Folders section to locate Printers in the list.
7. Right-click the printer and click Server Properties....
8. Click the Drivers tab.
9. Locate the PetDetect driver and click Remove.
10. Click the Remove driver and driver package option and click OK.
11. Click Yes at the prompt asking if you are sure you want to delete the printer driver.
12. Click Delete, click OK and click Close.
13. Close all windows.
14. Click Start>Settings>Control Panel or Start>Control Panel.
15. Double-click Programs and Features. Once the list has populated, locate the PetDetect Driver Installer or the Windows Driver Package - PetDetect Printer and click Uninstall.
16. Restart your computer, then reinstall the printer using the installation CD and follow the driver installation instructions.

Windows^® 7 (32 and 64-bit) and Windows Server^® 2008 R2 (64-bit only)

1. Unplug the USB cable from the back of the PetDetect* printer.
2. Click Start>Control Panel.
3. Click Devices and Printers.
4. Locate the PetDetect Raster Printer.
5. Right-click the printer and click Delete.
6. Highlight any other printer and click the Print server properties button above the Devices section.
7. Click the Drivers tab.
8. Locate the PetDetect driver and click Remove.
9. Click the Remove driver and driver package option and click OK.
10. Click Yes at the prompt asking if you are sure you want to delete the printer driver.
11. Click Delete, click OK and click Close.
12. Close all windows.
13. Click Start>Control Panel.
14. Double-click Programs and Features. Once the list has populated, locate the PetDetect Driver Installer or the Windows Driver Package - PetDetect Printer and click Uninstall.
15. Restart your computer, then reinstall the printer using the installation CD and follow the driver installation instructions.

5. Troubleshooting

My PetDetect PD-700/PD-700II does not print at all. What should I do?

• Be sure that your printer is properly connected to your computer. Check the power cord. Be sure that the power light is lit on the face of the printer. Reboot the printer by turning off the printer with the on/off switch on the face of the printer, wait 10 seconds and power on again.
• Check that the settings in your kennel or practice management software are correct (please see the Driver Installation Instructions referenced above).
• Open the cover and ensure that the spacer is inserted to the right of the media roll or that the two media rolls on the right are taped closed and that the left roll is unwinding from the bottom and is fed under the black spring bar directly in front of the rolls. With the power ON, pull about 3" of media out of the printer and close the lid securely. The printer should feed and cut a section of media.
• The media roll may have been unevenly wound, causing the roll to become too fat. For printers that are still using three rolls inside the printer, there is a spacer that will help alleviate the problem and remove the need to keep three rolls inside the printer. The right sidewall of the printer can be removed also. Make sure to keep this piece as it may need to be used in the future.
• There may have been too much media wound onto the media roll. If this is the case, the lid contacts the roll and it cannot advance. Remove two to three feet from the roll and it should start working.
• Reboot your computer, and recheck the driver settings in the installation guide. If this does not resolve your problem, it may be necessary to reinstall the driver. See the Driver Reinstallation Instructions section above.

If the problem persists, please contact your source of purchase. See Software and Technical Support Assistance for list of contact information.

My PD-700/PD-700II printer jams constantly and the backing is coming off in the printer.

This issue is due to the media being loaded incorrectly. Please be sure that the left roll in the printer is feeding from the bottom and that it's fed under the black spring bar directly in front of the roll (see illustration above). If the media is fed over the bar, it will jam every time. This bar may be removed permanently to prevent future jamming by improper loading. The bar is affixed to the printer by clips on each side of the bar and the clips, springs and bar may be removed and discarded.

How do I maintain my PD-700/PD-700II printer?

The PD-700 requires periodic maintenance. Maintenance will ensure the print quality remains sharp and prints without lines through the print job, help to prevent periodic jamming, and keep the cutter functioning properly.

1. Turn off the printer and open the cover.
2. Remove the PetDetect rolls and wipe any dust or contaminants from the inside.
3. Apply isopropyl alcohol to a soft lint free cloth and clean the rubber roller on the lid, the print head on the body of the printer located directly under the PetDetect label, and any other residue or contaminants inside the printer.
4. Clean any yellow or sticky residue from the cutting blade directly above the print head and from any other area it appears. Keeping your printer clean will ensure proper printing and operation.

Sometimes my PD-700/PD-700II printer prints "blank sections" or it prints "spotty".

• This could be caused by a dirty print head or the printer itself being dirty. Please refer to the regular maintenance instructions above.
• This could be caused by an incorrect driver setting. Please refer to the driver reinstallation instructions above.

I have Windows^® 7, Windows Server^® 2008 R2 or a Windows 64-bit operating system and the driver won't install.

• You could be using an old version of the driver. Please call 1-888-443-2263 or send an email to service@petdetect.com to request the latest driver which includes support for the latest operating systems and 64-bit operating systems.

My fonts do not appear properly in Kennelsoft. Why?

Computers that do not have Microsoft Word installed may not recognize the font associated with KennelSoft. To fix this problem, please download each of the following files to the Fonts directory on your computer (e.g., C:\Windows\Fonts):

• Download the ArialNbi.ttf TrueType font
• Download the ArialNi.ttf TrueType font
• Download the ArialN.ttf TrueType font
• Download the ArialNb.ttf TrueType font

This new font will now be recognized by your computer and your PetDetect collars and labels will now print properly.

My problem is not answered here.

Please contact your source of purchase. See Software and Technical Support Assistance for list of contact information.

6. Warranty

Any PetDetect PD-700 printer purchased before 10/15/2007 carried a 1-year warranty, and is now out of warranty. The PetDetect PD-700II printer introduced on 10/15/2007 includes a 3-year warranty. The printer model may be identified by referring to the illustration above. Both the PD-700 and PD-700II printers carry the same label on the cover of the printer--"PetDetect PD-700 Identity creator".

Please contact your kennel or practice management software provider for product support, including warranty questions and service.

PetDetect will not warrant any printers purchased outside of our authorized distribution network. Only the exclusive PetDetect Collar Media is designed to work with our system. Any use of other thermal media products used in our printers voids all printer warranty.

7. Software and Technical Support Assistance

Please contact your source of purchase for software, installation or technical support.

KennelSoft(Atlantis) kennelsoft.com rick@kennelsoft.com 1-231-264-9515	AVImark® (McAllister software systems) avimark.net support@avimark.net 1-877-838-9273
KennelSuite (Plane Software) kennelsuite.com jvinton@planesoftware.com 1-248-594-5560	Kennel Connection (Blue Crystal Software) kennelconnection.com support@bluecrystalsoftware.com 1-888-486-4343
INFINITY (ImproMed®) impromed.com support@impromed.com 1-800-925-7171	K9 Koordinator (K9 Bytes®) k9bytessoftware.com support@k9bytessoftware.com 1-866-k9bytes
PetLinx (Software Revolutions U.K.) petlinx.com support@softwarerevolutions.com +64 9 489-8502	IDEXX Cornerstone* idexx.com/cornerstone cornerstone@idexx.com 1-800-695-2877
IntraVet® (Webster Veterinary) intravet.com support@intravet.com 1-800-422-8875	Kennel Link™ kennellink.com info@kennellink.com 1-877-789-5465
PetDetect* petdetect.com support@petdetect.com 1-888-443-2263 Please contact PetDetect only if you have an unresolved issue that requires additional support unrelated to your kennel or practice management software.	Pet Tech Pro pettechpro.com.au info@pettechpro.com.au 0417 995 010

8. Archive

PD-400 or CT-400 Printer (discontinued)

PetDetect no longer provides support for the 400 series printer. Please inquire about our trade in program for our new PD-700II by contacting service@petdetect.com.

You will need the Adobe Acrobat Reader. Please visit www.adobe.com for download and installation.

• Download Service Bulletin 1 if your PD-400 will not properly cut the Generation 2 PetDetect Media.
• Download the PD-400 Printer Driver Instructions for Kennelsoft
• Download the PD-400 Printer Driver Instructions for AVImark

My PetDetect PD-400 printer does not print at all. What should I do?

• Be sure that your printer is properly connected to your computer. Check the power cord. Be sure that both the power and on line green lights are lit on the face of the printer. Reboot the printer by turning off the printer with the on/off switch on the face of the printer, wait 10 seconds and power on again.
• Check that the print driver settings are configured correctly in accordance with your application (see Printer Driver Instructions).
• Be sure that the print head is seated properly. Power down the printer. Open the printer cover and release the print head by pushing forward on the purple head release lever located to the right of the black print head. Swing print head upwards and to the left. Be sure that the PetDetect media tape is properly fed through the media guides. Close the print head by swing it down back into place and press the print head down firmly by placing your left and right thumbs on the press stickers locking the head into place.

If the unit fails to print after powering up and trying to print again, please visit http://www.satoamerica.com/ContactSATOSupport/5 and select your preferred method of support.

Where can I find more information on the printer?

There are a few downloads available regarding the printer:

• PD-400 Quick Guide
• PD-400 Operator Manual
• PD-400 Service Manual

You can also find more information about the PD-400 at http://www.satoamerica.com/cms/Documentation/97.html